Empowering Businesses through Seamless Customer Support

Multilingual, tech-driven support that boosts satisfaction, loyalty, and growth across Africa

GDPR-aware processes

SLA-backed performance

Kigali Tech Hub

24/7 Support

Always available for your customers

Multilingual

English • Kinyarwanda • French

AI-Enabled

Smart automation with human touch

Why Choose CHILPTECH?

We deliver world-class customer support that drives satisfaction, loyalty, and business growth

Multilingual by Default

English • Kinyarwanda • French—culturally aligned support your customers understand

AI-Enabled & Human-Led

We blend trained agents with CRM, VoIP, and help-desk tools for fast, precise resolutions

Scalable & Cost-Effective

Flexible packages and add-ons that grow with you—without the overhead of in-house teams

Insight-Driven

Quality monitoring, SLA tracking, and monthly reports to improve satisfaction and retention

About CHILPTECH

At CHILPTECH Customer Support Firm, we help businesses in Rwanda and beyond deliver world class customer experiences through reliable, scalable, and multilingual support solutions. We specialize in serving SMEs, startups, and enterprises with flexible and affordable outsourcing services covering calls, emails, live chat, social media, and technical support.

Built on Rwanda's young, multilingual workforce and modern support technologies, we go beyond being a service provider we are a trusted growth partner. With a customer first mindset, we believe loyalty, trust, and satisfaction are the keys to long-term success. Our mission is to empower businesses, create jobs, and position Rwanda as a leading hub for customer support in Africa.

Rwanda-based excellence

International standards

Proven track record

Cultural alignment

24/7

Support Available

Our Core Services

Comprehensive customer support solutions tailored to your business needs

Phone Support

Inbound and outbound call handling with professional agents

Email Support

Timely and professional email response management

Live Chat Support

Real-time chat assistance for immediate customer needs

Social Media Management

Professional social media customer service and engagement

Help Desk & Ticketing

Organized ticket management and resolution tracking

24/7 Coverage

Round-the-clock support for global business operations

How It Works

Simple, streamlined process to get your customer support up and running

Map Your Needs

We assess your channels, hours, and KPIs to understand your unique requirements

Launch & Train

We deploy agents, tools, and workflows tailored specifically to your business

Optimize

Ongoing QA, SLA tracking, and insights to continuously improve customer experience

From Our Founder

“At CHILPTECH, we are more than an outsourcing firm, we are a team united by a vision: to transform customer support into a driver of business growth and national development. Together, we empower businesses with world-class, multilingual solutions while creating jobs and opportunities for Rwanda's young talent. By combining innovation, integrity, and a customer-first mindset, we are building a future where businesses thrive and Rwanda stands as a hub for excellence in Africa.”

NKURUNZIZA Seth

Founder, CHILPTECH

Innovation

Cutting-edge solutions for modern businesses

Integrity

Trust and transparency in every interaction

Customer-First

Your success is our primary mission